Refund policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. The return of goods is at the purchaser's expense.

If you have returned your order without a valid reason or a change of mind all shipping costs will be taken off the refund of the original purchase. Free shipping is only offered for non-returned products.

Refunds (if applicable)                                                                                       

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@elsiegrays.com.au and send your item to: Elsie Gray’s, 149 Albany Hwy, Mt Melville WA 6330, Australia.

Shipping
To return your product, you should mail your product to: Elsie Gray’s, 149 Albany Hwy, Mt Melville WA 6330, Australia